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Multi-conversation mode

For agent-panel and helpdesk scenarios where one user juggles many conversations in parallel.

Multi-conversation list view

Screenshot pending capture from the sandbox.

Enable​

chatStore.getState().setTheme({ enableMultiConversation: true });

A conversations icon appears in the chat header. Clicking it slides in a list; tapping a row swaps the active conversation.

Connector contract​

Multi-conversation mode requires the connector to implement four optional IConnector methods:

interface IConnector {
  // ... required methods (connect, disconnect, sendMessage, onMessage)

  listConversations?(): Promise<Conversation[]>;
  createConversation?(title?: string, metadata?: Record<string, unknown>): Promise<Conversation>;
  switchConversation?(conversationId: string): Promise<void>;
  closeConversation?(conversationId: string): Promise<void>;
  onConversationUpdate?(callback: (conv: Conversation) => void): void;
}

Conversation shape: see schemas/messages/conversation.schema.json and domain/entities/Conversation.ts.

How it works under the hood​

MultiConversationEngine (in application/) wraps a single ChatEngine and is responsible for:

  • Calling listConversations() to populate conversationStore.
  • Routing switchConversation(id) calls and swapping the active messageStore.
  • Subscribing to onConversationUpdate for unread counts / status changes.
  • Lazy-loading per-conversation message history.

The widget treats it as a single engine — UI components don't need to know whether they're in single or multi mode.

Sandbox demo​

DummyConnector ships with three demo conversations and supports createConversation. Try it in the sandbox: enable multi-conversation in the panel, then create / switch / close conversations from the slide-in list.

Test coverage​

packages/core/src/application/__tests__/MultiConversationEngine.test.ts (24 tests) covers the swap logic, unread propagation, and lazy mount behaviour. Use it as a reference when implementing the four optional methods on your own connector.